Freight, the enemy.We do our best here to ship the contents at the best price.
Freight is charged by either dimension of the box, or the weight of the box.
International shipments are sometimes repackaged to reduce dimensional size.
Freight is expensive, especially on small orders, as everything is based on the first pound or if going to Europe, the first two kilos.We reserve the right on orders to debit your card for additional freight charges as incurred. This happens when you order a couple of boxes of cable and half a dozen batteries, and want them sent FED-EX. Just messes everything up Bottom line, we charge as close as possible to the freight charges. No Handling charges or other hidden costs. The software is good, but things happen.Charges are broken up into three main areas:
- 1: Shipments within Canada
- 2: Shipments to the United States
- 3: International Shipments
- 4: Returns
1: Shipments within Canada
Our standard carrier is Canada Post, Regular, Expedited, Express.
Initial charge of 10$ for ANYTHING, anywhere Contents insured Express post is usually next day in Southern Ontario, 1-3 days the rest of Canada.To keep things simple, a 500$ order to Ontario is 10$, 12$ Manitoba, 14$ west of Manitoba, east is 8$, down east 10$. All prices are approx.
2: Shipments to the United States We use Expedited Post, similar to your Priority Mail. Contents are insured. No duty, administrative charges. Most items are duty/tax free under NAFTA. Parcels take about 8 days to reach you. Initial cost is about 20$US and goes up by about a dollar a pound. Sometimes items take a little longer than 10 days to get to you, we have no control over that, so just hang tight and they will arrive. If they cannot be delivered, they are automatically returned to us, but this can take several weeks. I can send FED-EX on your account, or any other carrier. Express post on orders below 1000$ is a good method of shipment, above 1000$, FED-EX is the usual method. I can also send it ground, about 2 weeks, half the price
3: International Depends where you are in the world, and its a big place. IN GENERAL we use Air Mail, about 16$US for the first pound. For easy calculations, for every 100$US you spend, it will cost you $10US in freight FED-EX, UPS, DHL available. A good measure is they cost twice as much as Air Mail, with the first pound costing 50$. Orders over 1000$ are shipped FED-EX or like, and are fully insured Some countries have restrictions, but in general we ship everywhere
4: Returns We hate returns, they present a LOT of problems. If you want to return a product, send it back, your dime, in the mail. If you are in the US and send it FED-EX/UPS any extra billing to us is charged to you. General returns policy is a 25% restock charge, Generally no exceptions. We do not reimburse you for freight. Damaged, incomplete, used parts will be assessed on an individual basis
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