Freight Charges

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Freight, the enemy.

We do our best here to ship the contents at the best price.

Freight is charged by either dimension of the box, or the weight of the box.

International shipments are sometimes repackaged to reduce dimensional size.

Freight is expensive, especially on small orders, as everything is based on the first pound.

We reserve the right on orders to debit your card for additional freight charges as incurred. This happens when you order a couple of boxes of cable and half a dozen batteries, and want them sent FED-EX. Just messes everything up

Bottom line, we charge as close as possible to the freight charges. No Handling charges or other hidden costs. The software is good, but things happen.

Charges are broken up into three main areas:

1: Shipments within Canada

2: Shipments to the United States

3: International Shipments

4: Returns


1: Shipments within Canada

Our standard carrier is Canada Post, Express or Expedited or Regular.

Initial charge of 7$ for ANYTHING, anywhere Contents insured Express post is usually next day in Southern Ontario, 1-3 days the rest of Canada

To keep things simple, a 500$ order will have a 10-15$ freight charge. Most orders go out at 7$ Ontario, 10$ Manitoba, 12 west of Mantoba, east is 8$, down east 10$. All prices are approx.

2: Shipments to the United States

We use Express Post, similar to your Priority Mail. Contents are insured, no duty, or administrative charges.

DSC alarm panels, made in Canada are duty free under NAFTA, as is anything made in Canada

Expedited post takes about 10 days to reach you. Initial cost is about 12$US and goes up by about a dollar a pound

Sometimes items take a little longer than 10 days to get to you, we have no control over that, so just hang tight and they will arrive. If they cannot be delivered, they are automatically returned to us, but this can take several weeks.

I can send FED-EX on your account, or any other carrier.

Express post on orders below 1000$ is a good method of shipment, above 1000$, FED-EX is the usual method. I can also send it ground, about 2 weeks, half the price

3: International

Depends where you are in the world.

IN GENERAL we use Air Mail, about 16$US for the first pound.

For easy calculations, for every 100$US you spend, it will cost you $10US in freight FED-EX, UPS, DHL available. A good measure is they cost twice as much as Air Mail, with the first pound costing 50$. Orders over 1000$ are shipped FED-EX or like, and are fully insured Some countries have restrictions, but in general we ship everywhere

4: Returns

We hate returns, they present a LOT of problems. If we ship you a product that dies and you want to return it under warranty, send it back, your dime. If you are in the US and send it fed-ex or UPS and we have to pay anything on top of the freight, we will refuse to accept it. SEND IT IN THE MAIL. General returns policy is a 25% restock charge, Generally no exceptions. We do not re-imburse you for freight. Destoyed or damaged boxes or incomplete boxes are a 50% restocking charge. As you can see, I'm not a big fan of the returns side, its a great place to lose a lot of money on an order If you refuse acceptance of our product and it is returned, we may get charged for the return postage, especially from the U.S. You pay for that.

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Baran-Harper Group Inc (Canada)